Privacy Policy

Chicago Furniture Warehouse

Effective Date: March 25, 2026

1. Introduction

Chicago Furniture Warehouse ("we," "our," or "us") is committed to protecting the privacy of our customers. We operate at two physical store locations:

• 258 South Avenue, Bloomington, MN 55425
• 2204 East Lake Street, Minneapolis, MN 55407

This Privacy Policy explains how we collect, use, and safeguard your personal information when you purchase from our stores, place an order through our website (chicagofurniturewarehousemn.com), or interact with our delivery management services.
By providing your information to us — whether in person at either store location or through our website — you agree to the practices described in this policy.

2. Information We Collect

2.1 Information Collected In-Store

We collect the following personal information from customers at the time of purchase at either of our store locations:
• Full name
• Delivery address
• Phone number (used for delivery coordination and confirmation)
• Items purchased and delivery details
• Customer signature (collected at time of delivery as proof of receipt)
• Delivery photo (taken by our driver at time of delivery)
• GPS location data (recorded at time of delivery for verification purposes)

2.2 Information Collected Through Our Website

When you place an order or interact with our website (chicagofurniturewarehousemn.com), we may collect:
• Full name and contact information
• Delivery address
• Phone number
• Email address
• Order details and item selections
• IP address and browser information (collected automatically for security purposes)
• Any messages or inquiries submitted through contact forms
We do NOT collect payment card information through our website or delivery system. All payment processing is handled separately and securely through our payment processor.

3. How We Use Your Information

We use your personal information solely for the following purposes:
• To process and fulfill furniture orders placed in-store or online
• To schedule, coordinate, and complete furniture deliveries
• To send delivery confirmation calls and text messages
• To send order confirmation and status update emails for web orders
• To generate proof of delivery documentation
• To contact you in the event of a delivery issue or reschedule request
• To respond to inquiries submitted through our website
• To resolve disputes related to your order or delivery
• To improve our website and services
• To comply with legal obligationsWe do not sell, rent, or share your personal information with third parties for marketing purposes.

4. SMS Messaging & Consent Policy
4.1 How We Obtain Consent

We obtain SMS consent in two ways:
• In-store purchases: When you provide your phone number at either of our store locations (258 South Avenue, Bloomington, MN 55425 or 2204 East Lake Street, Minneapolis, MN 55407), you are verbally informed that you may receive SMS text messages related to your delivery.
• Website orders: When placing an order online at chicagofurniturewarehousemn.com, you will be presented with a checkbox or clear opt-in language at checkout to consent to receiving delivery-related SMS messages. Consent is not required to complete your purchase.
By providing your phone number and consenting, you agree to receive delivery-related text messages from Chicago Furniture Warehouse.

4.2 Types of Messages We Send

We send the following types of SMS messages:
• Delivery confirmation requests (asking you to confirm you will be home)
• Delivery status updates
• Reschedule notifications if a delivery issue arises
Message frequency varies based on your delivery schedule. You will typically receive 1-2 messages per delivery.

4.3 Message and Data Rates
Standard message and data rates may apply depending on your mobile carrier and plan. Chicago Furniture Warehouse does not charge any additional fees for SMS messages.

4.4 How to Opt Out

You may opt out of receiving SMS messages at any time by:
• Replying STOP to any text message you receive from us
• Calling us at (612) 824-0024 and requesting to be removed
• Visiting our store in person at 258 South Avenue, Bloomington, MN 55425
After opting out, you will receive one final confirmation message and will no longer receive SMS messages from us, except as required by law.

4.5 How to Get Help

For help regarding our SMS program, reply HELP to any message or contact us at (612) 824-0024. You can also visit our website at chicagofurniturewarehousemn.com.

5. Proof of Delivery Data

To protect both our customers and our business in the event of a dispute, we collect the following at the time of delivery:
• Customer signature (drawn on a digital device by the customer)
• Photo of the delivered items at the delivery location
• GPS coordinates and timestamp of the delivery
• Driver name and delivery completion time
This proof of delivery information is stored securely and may be used to resolve disputes regarding delivery completion, item condition, or delivery location. Proof of delivery records are retained for a minimum of 12 months from the delivery date.

6. Data Retention

We retain your personal information for the following periods:
• Delivery records and customer information: 2 years from delivery date
• Proof of delivery documents: 12 months minimum from delivery date
• SMS communication records: 12 months
After these periods, your information is securely deleted from our systems unless we are required by law to retain it longer.

7. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. Our delivery management system uses:
• Encrypted data storage
• Role-based access controls (only authorized staff can view customer data)
• Secure authentication for all system users
However, no method of electronic storage or transmission is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Your Rights

As a customer, you have the right to:
• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal retention requirements)
• Opt out of SMS communications at any time
To exercise any of these rights, please contact us using the information provided in Section 10.

9. Third-Party Services

We use the following third-party services to operate our delivery system. These services may process your data as described:
• Twilio (twilio.com) — Used to send SMS messages and make delivery confirmation calls. Twilio processes your phone number to deliver these communications. Twilio's privacy policy is available at twilio.com/legal/privacy
• Google Maps Platform — Used to provide delivery routing and navigation for our drivers. Address data is used to calculate delivery routes.
We do not share your data with these providers beyond what is necessary to operate our delivery service.

10. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your data, please contact us:

Chicago Furniture Warehouse
Store Locations:
• 258 South Avenue, Bloomington, MN 55425
• 2204 East Lake Street, Minneapolis, MN 55407
Phone: (612) 824-0024 (612)353-4607
Website: chicagofurniturewarehousemn.com

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a revised effective date. Continued use of our services after any changes constitutes your acceptance of the updated policy.